If you have just moved to the area and need to establish water service for your home or business, please call us or stop by the office to get you set up. At this time we cannot process this type of request online.

Would you like to save a stamp each month? Do you have a checking account? If yes, you can sign up today for Auto-Pay, our automatic billing service! Just go to our on-line billing provider at https://xpressbillpay.com/#/?org=raleigh11122 . This will authorize us to automatically deduct the amount currently owed from your checking, debit or credit card account during each billing cycle. Setup is easy and will take affect the first billing due date after sign up..

If you wish to cancel or change your Auto-Pay information, please visit the Xpress Bill Pay site and make your changes.

New residential or commercial developments or structures that require a new water line and/or meter hookup require an Application for Water Service to be submitted, along with payment for all associated fees before any service installation can be done.

Construction Standards

New water rates for district customers came into effect on July 1, 2025. This includes a tiered rate structure which applies only to 3/4-inch (residential) meters. Under the tiered rate structure, residential customers will be charged a fixed, monthly service fee, in addition to a commodity rate for metered water usage. The commodity rate under the tiered structure is based on the total amount of water used per billing cycle. All water usage of 12 (cc) or less will be billed at $2.84/ccf, and any additional usage above that will be billed at $4.33/ccf.

Water meter size and types other than the 3/4-inch meter will continue to be charged a fixed service fee plus a fixed commodity rate charge. That rate will be $3.45/ccf.

If you have questions about determining the water rate you will pay, please contact the district office for assistance. Our staff can help you determine what your water rate is and how you will be billed.

The complete list of all rates and service charges, including fixed charges for water and fire lines, meter installations, penalties for nonpayment, and System Development Charges, is available in PDF format: